远程公司如何培养全员 AI 能力：Automattic 的两周实践营

简要说明Brief Description

远程公司如何培养 AI 素养——Automattic 的 Em ShreveHow a Remote Company Builds AI Fluency — Em Shreve， Automattic

目录Table of Contents

• 简介
  Intro
• 我们的赌注：实时学习
  Our bet: real time to learn
• 为期两周的线下项目
  Two-week in-person programs
• 一半是工作坊，一半是真实项目
  Half workshops, half real projects
• 工程师、跨职能人员和非技术人员
  Engineers, cross-functional and non-technical
• 工程课程体系
  The engineering curriculum
• 保持课程内容与时俱进
  Keeping the curriculum current
• 一个内部 MCP 服务器
  An internal MCP server
• 每一位毕业生都是一名倍增者。
  Every graduate is a multiplier
• 已有 7 届，仍在增加
  7 cohorts and counting
• 指南和本地聚会
  Guides and local meetups
• AI 随行体验
  AI ride-alongs
• 共享技能和 MCP】【。
  Shared skills and MCPs
• 一个始终开放的帮助渠道
  An always-on help channel
• 我们的测量内容
  What we measure
• 72小时、30天和90天时进行调查
  Surveys at 72 hours, 30 and 90 days
• 人们在两周内构建的成果
  What people built in two weeks
• 一个 Zendesk 连接器
  A Zendesk connector
• 共享技能目录
  A shared skills directory
• 由一位支持团队成员构建
  Built by a support teammate
• 要点
  The takeaway

简介Intro

全部All

主持人：好的。大家好。能听见我说话吗？好。那么，我叫 M. Shrieve，在 Automattic 工作。嗯，如果你还不了解 Automattic，我们是 WordPress.com、Tumblr 以及其他许多业务背后的公司。嗯，我们是一家完全分布式的公司，在82个国家拥有1400多名员工。嗯，今天我想谈谈我们如何推动组织应用 AI、提升团队技能，以便使用所有这些新工具。Host: right. Hi everybody. Can you hear me? All right. So, uh, my name is M. Shrieve and I work at Automatic. Um, and if you're not aware of what Automatic is, we are the company behind WordPress.com and Tumblr and a number of other properties. Um, and we're a fully distributed company uh with over 1,400 uh people in 82 countries. Um, and I'm here today to talk about our approach to uh, AI enablement and upskilling our organization um, to use all of these uh, new tools

我们的赌注：实时学习Our bet: real time to learn

以及工作方式。嗯，所以我们的判断是，光是把工具交给人们，并不能让他们获得高质量的学习成果或做出出色的工作。你需要给他们真正的时间去学习，呃，去尝试。嗯，所以我们一直在做的是开展……and ways of working. Um, so our bet is that you don't just get good quality learning or work out of just handing people the tools. you need to give them real time to learn and uh experiment. Um so what we've been doing is running

为期两周的线下项目Two-week in-person programs

这些为期两周的赋能项目，会让人们亲自到现场参加为期两周的沉浸式体验。呃，我们的做法是……these two week um enablement programs where we bring people in in person for a twoe immersive experience. And uh the way that we do that is um

一半是工作坊，一半是真实项目Half workshops, half real projects

其中 50% 是由我们的学习与发展团队以及 AI 赋能团队组织的引导式学习。我们会邀请公司内部的工作坊主持人来开展工作坊和动手实践活动。稍后我们会简要介绍一下课程安排。另有 50% 用于真实项目实践。大家可以带来自己想完成的实际工作，或者提出能帮助他们处理日常工作的工具或仪表板。这些项目也可以是在项目之外创建新的技能或 MCP，以帮助他们更高效地工作。其中很重要的一部分是鼓励同伴分享，也就是分享各自的工作流程，展示各种可能性。两周期间，我们还会在每天结束时进行多场项目演示。through 50% facilitated learning um through our uh learning and development team and our AI enablement team. We pull together workshop hosts from within the company to run workshops and hands-on um activities. Uh and we'll look a bit at what that curriculum looks like shortly. Um and then 50% real project work. So, we have folks bring in um real work that they want to get done or a tool or dashboard that would help them and their day-to-day work. Um or these can also be creating new skills or MCPs to enable them to work faster outside of the program. And another large part of this is uh encouraging peer sharing. um so sharing their own workflows to show um kind of the art of what's possible. And uh as they work throughout the two weeks, we also do a number of uh project demos at the end of each day.

工程师、跨职能团队成员及非技术人员Engineers, cross-functional and non-technical

所以我们大概开展过三种形式的项目。主要的一类面向工程师，我们会深入探讨更多内容，涉及 AI 的实际应用。我们也尝试过跨职能项目，让产品、工程和设计团队聚在一起，讨论未来大家如何借助这些新工具协作。除此之外，我们还将项目拓展到了非技术团队，为财务团队、执行领导团队以及其他职能团队举办了研讨会。So we've uh we've ran three flavors of this. um our main set being for engineers where we go uh a lot more in depth um getting into applied AI. We've also um experimented with crossf functional programs um with product engineering and design getting together in a room and discussing kind of the future of of how we all work together um with with these new tools. And then we've also extended into non-technical teams and run workshops with our finance group, our executive leadership team um and other functions as well.

工程课程体系The engineering curriculum

因此，我们的工程课程在最初几天会介绍基础技能以及如何创建这些技能，学习如何使用 MCP 和规范驱动开发，以及负责任地使用 AI 的基本原则，如何以审慎的方式应用 AI。接着，我们会深入探讨更进阶的主题：为新功能创建 MCP，了解 Codec 和 Claude 的钩子系统，并通过这种方式扩展 harness，进而实现自主智能体、在后台运行例程等。最后，我们会以一些不同的应用主题收尾。再说一次，WordPress.com 背后的公司是 Automattic。因此，我们通常会开设一场关于 WordPress AI 实践应用的研讨会，介绍 WordPress 核心中一些很酷的 AI 功能，以及如何创建你自己的个人助理。So our engineering curriculum starts the first few days uh covering the basics skills and how to create them. um learning how to use MCPS and specdriven development um as well as kind of the foundations of how to use AI responsibly and how to um apply it in a way that's mindful. Um and then we start getting into deeper topics. Uh creating MCPs um for new functionality, getting into the hook system of codecs and claude and being able to extend the harness that way. Um up to uh autonomous agents and running routines and such in the background. Um and then we end on some different applied topics. Um so again automatic is behind WordPress.com. So uh we normally run a workshop on applied WordPress AI um and some of the cool features that are in WordPress core uh around AI as well as uh being able to create your own personal assistant.

所以我们确实努力帮助大家从基础开始，一步步掌握自己创造这些新事物的能力。So we really try to walk people um from the foundations up into uh the ability to start creating these new things for themselves.

保持课程内容与时俱进Keeping the curriculum current

我们发现的一点是，这套课程不能只编写一次。大家都知道，AI 每天、每周都在不断变化。最新版本发布后，最顶尖的模型可能也会随之改变。因此，我们需要不断更新课程、紧跟最新进展，确保开展这些项目时教的是正确的内容，而不是六个月前就过时的东西。这里我还想强调另一个有意思的地方：我们有自己的内部 MCP 服务器，叫作 context。And one thing that we found out is you cannot just write this curriculum once. As we're all aware, AI is constantly changing from day to day, week to week. The top model might be different uh depending on the latest release. Um so we're constantly needing to update the curriculum and stay current to make sure when we running these programs, we're teaching the right thing and we're not teaching six months out of date. Um, another interesting part I wanted to highlight here is we have our own uh internal uh MCP server called context

一个内部 MCP 服务器An internal MCP server

自动化。这使我们能够快速为 MCP 添加新的工具集，这些工具集可能原本并不存在，或者我们想在其基础上构建自己的治理和可观测性层。稍后我会重点介绍一件很酷的事：一些从这些项目群中涌现的项目正在扩展这些能力。随着大家不断掌握这些能力，这些能力会叠加起来，因此我们公司也能做得更多。我们项目的另一个主要重点是，我们送去参加项目的并不只是一群人。我们还希望每个被送去参加项目的人……automatic. And this allows us um to rapidly add new tooling sets for MCPs that might not exist or that we want to build our own um like governance and observability layers on. Um, and one of the cool things that, uh, I'll highlight shortly is, uh, some of the projects coming out of these cohorts is extending these abilities. So, as people go through the capabilities, um, compound and we're able to do more as a company uh, because of that. Another main focus of our program is that these aren't just a number of people that we're sending through. We're also wanting each person we send through um

每位毕业生都是倍增者。Every graduate is a multiplier

在公司内部发挥倍增作用，并扩大我们的触达范围，覆盖那些我们目前还无法触及的人。嗯，所以到目前为止，这……to be a multiplier uh within the company and extend our reach to the folks that we can't get to yet. Um, so so far this

已有 7 届，仍在持续增加7 cohorts and counting

今年我们已经举办了七期这样的项目，每期大约有45人。嗯，我们的目标是到今年年底让大约600人参与这些项目。嗯，这大约相当于我们工程师总数的三分之二，此外还包括我一开始提到的其他一些重点领域。我们还希望让所有这些人掌握分享知识的方法，从而进一步扩大我们的影响范围。为此，我们采取了几种不同的做法。嗯，我们正在启动一个导师项目，或者说，我想……year we've ran seven of these cohorts of groups of about 45 people. Um, and we're aiming to get around 600 people through these programs by the end of the year. Um, which is about 2/3 of our engineers as well as uh some of those other focus areas that I highlighted at the beginning. And we would like to equip all these people with uh ways of sharing their knowledge out and again extending our reach. So we've tackled this in a few different ways. Um we are beginning a guides program or um I think

指南和本地聚会Guides and local meetups

其他公司会把这类项目称为“champions 项目”。我们想做的是让团队的影响力延伸到其他领域，并让我们在公司内部发掘出的这些顶尖实践者能够帮助我们，继续传播知识。嗯，因为我们的团队分布在各地，我们也开始举办本地的 AI 聚会。参加过这个项目的人可以在各自所在地区组织一些小型活动、举办工作坊，我们也会提供支持。到目前为止，我们已经在世界各地的不同地区举办了大约 10 场。看到一些参加过项目的人后来做了什么、教了些什么，真的很令人振奋。呃，我们还……other companies call this like their champions program. And what we want to do is extend our team's reach into other areas and have these um like top practitioners that we've identified within the company be able to help us out and uh continue spreading the knowledge. Um because we're distributed, we also have began these local AI gettogethers. So people that have gone through the program um are able to then run these like little events within their regions and um run workshops and we'll help support that as well. Um and we've done about 10 of those so far in various different areas of the world. Um and it's been been exciting to see like what some of these people that have gone through the program have have gone on to do and teach. Uh we also

AI 随行体验AI ride-alongs

嗯，我们会组织一些叫做“AI 跟岗体验”的活动，这是一些小型工作坊，基本上是展示你如何工作、如何使用不同的工具。嗯，因为我们发现，看到和你职位相似、或者从事类似工作的人，亲自展示他们如何使用这些工具，比只是谈论相关概念要容易理解得多。嗯，我们也正在尝试……um organize these things called AI ride alongs and these are little workshops that we run um basically showing how you work, how you use a different tool. Um because what we found is seeing someone in your similar role or um in in a similar job to you, being able to see how they use it uh is a lot more um easy to grasp than just you know talking about the concepts. Um and then we're also attempting to

共享技能和 MCPShared skills and MCPs

构建一个共享的技能和 MCP 基础设施。所以，再说一遍，就是我提到的那个上下文 AI 系统，同时也要鼓励大家创建并分享技能，在彼此工作的基础上继续构建，这样我们大家就能……build a shared skill and MCP infrastructure. So again that context aid C um system that I mentioned but also uh encouraging people to create and share skills and build uh on top of each other's work so that we're all kind of

全天候帮助渠道An always-on help channel

逐步构建同类平台。然后，我们还有一个全天候开放的 Slack 求助频道，也会邀请参加过这个项目的人来帮忙，并随时为刚开始以这种方式工作的人提供支持，让他们无论什么时候有问题，都能来这里提问。building um towards the same kind of platform. And then we have an always on uh help Slack channel where we also ask people that have gone through this program to help out um and just kind of be available for anyone newer uh to working this way to have a place to come and ask questions at any point of the day.

我们测量的内容What we measure

所以，我想分享一下我们一直在跟踪的几项指标，以及整个项目期间我们看到的进步。其中一项是主动意识，也就是以更审慎的方式将 AI 应用到工作中。也许这些人一开始只是把它当作聊天机器人来用，或者还没有充分采用智能体工作流。因此，我们希望大家在如何以及何时使用 AI 时能更有主动意识。另一项是工作流，也就是他们将 AI 融入工作流的效果如何：他们是否觉得自己能够以适合自己的方式使用 AI，而不是为了用 AI 而用 AI。最后，分享也对我们非常重要，这样我们才能继续影响公司里的更多人，并让每个人都成为这些主题的传播者和专家。So, I'm going to share a few of the the metrics that we've been tracking and um improvement we've seen throughout the program. Um, one of these is intentionality and um just applying to applying AI to your work in a more thoughtful way. Maybe these people came in at the beginning just using it as a chatbot or um you know not fully using an agentic workflow. Um so having people be a bit more intentional at how and when they apply AI. Um flow which is like how well they're able to integrate AI into their workflows. um if people feel as if um they're able to use it in a way that makes sense for them and not just using it for AI's sake. Um and then the the sharing part again is very important to us so that we can continue um reaching other people in the company and um kind of making everyone uh a a teacher and an expert on these topics.

嗯，我们还会通过各种指标跟踪个人的提升情况，比如技能和自定义命令，以及他们在使用和应用 MCPS 方面的熟练程度，还有上下文管理等其他主题。我们从项目结束后开展的各种调查中也了解到了这些情况。所以……Um we also track uh individual lift on various metrics such as um skills and custom commands um how comfortable they feel using and applying MCPS and uh other topics like context management um and what we've seen uh from doing various surveys uh after the program. So

在 72 小时、30 天和 90 天时进行调查Surveys at 72 hours, 30 and 90 days

我们会在72小时后、呃，30天后和90天后各做一次。人们会在这90天里持续成长，也能更多地应用所学，而且他们有了更多时间去探索和尝试。所以，即使完成了这个项目，我们仍然看到人们在不断增强信心、积累经验。我想重点介绍几个……we'll do one 72 hours after uh 30 days after and 90 days after. People will continue growing within those 90 days and um being able to apply things more and like they've had more time to experiment and try things. Um so we're still seeing people like gain confidence and experience uh even once they've gone through the program. Um so I wanted to highlight just a few

人们在两周内构建的成果What people built in two weeks

大家在这个项目的两周时间里构建了不少东西。其中之一是一个智能体式分析系统。WordPress 有一个名为 WooCommerce 的电商平台插件。参加我们项目的一些人创建了一个智能体系统，可以让你针对自己的商店提问并获得答案。很多参加项目的人会基于 Context A.C. 进行构建。我们较早的一期学员……他们想要能够使用一些……of the things that folks have built um just within the two weeks of the program. Um one of these is uh an agentic analytics system. So uh we have WordPress has a uh e-commerce platform plugin called Woo Commerce and some of the people that went through our program um created a a gentic system for asking questions about your store and getting back answers. Um a number of folks that go through uh build on top of context a C. Um so one of our earlier cohorts [snorts] um they wanted to be able to use uh some of

一个 Zendesk 连接器A Zendesk connector

这些用于支持的工具，嗯，我们构建了一个 Zenesk 连接器，现在公司各个团队都已采用它。嗯，我们还在里面构建了其他提供方，有些可能没有原生 MCP，或者我们只是想增加额外的可观测性。these tools for support um and built a Zenesk connector um which now we've had adopted through various teams throughout the company. Um we've built other providers in there that uh might not have a native MCP or again because we wanted to add additional observability

共享技能目录A shared skills directory

在那里。嗯，我们一直在构建自己的 Agent Skills 目录。呃，我们不限定使用某一种工具，所以大家可以使用 Codex、Claude，或者其他各种工具，比如 OpenCode。嗯，因此我们希望构建的 Skills 目录能够兼容所有这些工具。嗯，实际上，整个 Skills 目录也是其中一个 cohort 孵化出来的项目。嗯，最后我还想在这里重点介绍另一个项目：引导式管理。there. Um we've been building out our own agent skills directory. Uh we don't prescribe a single tool so folks are able to use codecs or claude or uh any other number of tools open code etc. Um so we wanted to build our skills directory in a way that can be used across all of those. Um and the whole skills directory actually came out out as a project from one of these cohorts as well. Um and then finally another one I wanted to highlight here is uh guided admin

由一位支持团队成员构建Built by a support teammate

支持。所以，嗯，在帮助会话期间，比如你想准确地告诉某人某个东西在仪表板的什么位置，嗯，他们用云代码制作了一个工具，让他们能够引导和带领整个会话，并突出显示屏幕上的不同部分。嗯，而这实际上并不是出自工程师之手，而是我们的一位支持团队成员的创意；参加了我们的一项培训项目后，他觉得自己更有信心了。我的演讲到此结束。不过，我希望大家记住的一点是……support. So, um, during a help session, say you want to show someone exactly where something is, uh, within the dashboard, um, they built a tool using, uh, cloud code that allowed them to be able to, um, guide and lead a session, highlight different parts of the screen. Um, and this actually came not from an engineer, but one of our support folks um that felt a bit more comfortable after going through one of our programs. And that is the end of my presentation. But the one takeaway that I wanted people to

要点The takeaway

从中得到的启示是，要给人们真正的时间去尝试和学习。你不能只是把一堆工具丢给他们，就指望他们改变工作方式。你需要腾出空间，提供一个学习环境，并让它成为整个教育计划的核心。 我会在我们的展位回答大家的问题。展位是 Automattic 的展位，就在舞台另一侧、领取周边的地方附近。这场演讲结束后，我会在那里待一会儿。如果你想聊聊我刚才提到的内容，或者想进一步了解 WordPress.com 和 WooCommerce 如何通过官方集成和 MCP 来拥抱 AI，欢迎来展位找我。 那就请过来吧。谢谢大家。take from this is uh give people real time to actually experiment and learn. um you can't just throw a bunch of tools at them and expect their way of working to change. You need to to make space and give an environment for learning um and and make that like the star of whatever your education program is. And uh I will be available for questions at our booth which is uh the automatic booth right over on the other side near that stage and the swag pickup. Um, so I'll be there for a little bit after this talk if you want to talk about anything I talked about here. Um, or you'd like to hear more about how uh how WordPress.com and Woo Commerce are uh embracing AI um with our official connections and MCPs. Um, so please stop by the booth. Um, and yeah, thank you.